Find quick solutions to common questions about our products, shipping, and returns.
No. Our saunas are designed for easy at-home setup and do not require professional installation.
Most models arrive partially assembled with clear, step-by-step instructions, allowing setup in a short amount of time using basic tools.
For larger or outdoor units, having a second person to assist is recommended, but professional installation is optional—not required.
We use premium Canadian Hemlock wood, known for its durability and resistance to warping.
Your golf simulator is shipped securely in protective packaging and delivered to your home via standard or freight shipping, depending on the system size.
Setup is straightforward and designed for home installation, with clear instructions included.
Most customers are able to complete setup without professional help, though larger systems may benefit from extra assistance.
The cold plunge arrives fully assembled or nearly assembled, depending on the model.
Once delivered, you simply place it in your desired location, fill it with water, and connect it to a standard power outlet if temperature control is included.
No plumbing or permanent installation is required, making it easy to start using right away.
Where a manufacturer warranty applies, the terms are listed on that product's page. If a product page does not mention a warranty, none is offered beyond our Refund & Return Policy.
Orders are processed within 1–3 business days.
Delivery depends on the item, because we ship from more than one warehouse. Most décor, lighting, and small home goods arrive in about 7 business days. Select specialty and made-to-order pieces can take up to 14 business days.
Larger items such as saunas, cold plunges, and golf simulators ship via freight and take 3–21 business days, depending on the carrier's schedule and your delivery appointment.
International orders take 7–21 business days. The estimate for your specific items is shown on the product page and again at checkout, and you'll get a tracking number by email as soon as your order ships.
Standard shipping is free on U.S. orders of $50.00 or more, and many items ship free at any order value. Otherwise rates are based on order weight. The exact rate for your cart is always shown at checkout before you pay.
Yes, once your order has shipped, you’ll receive a tracking link via email. You can also use our order tracker.
Email info@athenasdecor.com within 7 days of delivery with photos of the item and its packaging. We will offer a replacement, refund or other resolution after assessing the damage.
Yes, we ship to most countries. International rates are calculated at checkout and vary by destination. Customs duties, taxes and import fees charged by your country are the buyer's responsibility, and some oversized items cannot ship internationally.
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
Secure checkout options such as Shop Pay are also available.
Yes. Financing options may be available at checkout for qualifying purchases, allowing you to split your total into manageable monthly payments.
Eligible items can be returned within 14 days of receiving your order. Items must be unused and in original packaging. A 5% restocking fee is deducted from the refund and the customer pays return shipping. Full details are in our Refund & Return Policy.
Simply contact our support team with your order number and reason for return. We’ll guide you through the process.
No. On standard returns the customer pays return shipping and a 5% restocking fee is deducted from the refund. If an item arrives defective or damaged, contact us and we will cover the return.
