Contact Information for Athena's Decor
Effective Date: 10/01/2024
At Athena's Decor, we value clear and responsive communication with our customers. This Contact Policy outlines the ways you can reach us and what you can expect when contacting us for support, inquiries, or feedback.
If you have any questions, concerns, or inquiries, you can contact us through the following methods:
Email: For general inquiries, order-related questions, or customer support, please reach out to us at info@athenasdecor.com.
Phone: We currently do not offer phone support. Please reach out to us via email for assistance.
Mailing Address: For any formal correspondence, you may write to us at:
Our customer support team is available to respond to emails during the following business hours:
Emails sent outside of our regular business hours will be addressed on the next business day.
We strive to respond to customer inquiries as quickly as possible. Typically:
For any questions regarding your order, including tracking, changes, cancellations, or returns, please provide the following information in your email for faster assistance:
For media, collaborations, or partnership opportunities, please contact us at info@athenasdecor.com with the subject line “Media/Partnership Inquiry.” We will direct your inquiry to the appropriate department for review.
We value your feedback and are always looking to improve. If you have any suggestions, please feel free to email us at info@athenasdecor.com. While we may not respond to every suggestion, we appreciate your input.
Any personal information you share with us when contacting Athena's Decor is handled in accordance with our Privacy Policy. We will never share or sell your contact information to third parties without your consent.
For urgent issues, such as problems with an ongoing order or critical shipping issues, please mark your email as “Urgent” in the subject line to ensure it is prioritized.