Fireplace Flame Aroma Diffuser

Ships as a tracked parcel. Transit is typically 5–12 business days after dispatch, and the tracking number is emailed to you as soon as the carrier scans it.

No signature or appointment is needed. If the parcel arrives damaged, photograph the box and the item before discarding any packaging.

Report damage or a missing item within 7 days of delivery by emailing support with your order number and photos.

Manufacturer warranty terms vary by product and are stated in the documentation that ships with it. If a warranty claim is needed, email support with your order number and we handle it with the manufacturer on your behalf.

14-day returns: contact support within 14 days of delivery for a return authorization. Items must be unused and in their original packaging.

On a non-defective return the buyer pays return shipping. Freight items may be subject to a restocking fee, which is confirmed before the return is booked.

Damaged on arrival, defective or wrong-item orders are replaced or refunded at no cost to you once the damage report is received.

Pay in full at checkout or split the total with Shop Pay Installments. Checkout is secured by Shopify, and card details never reach us.

Support is by email; replies come from a real person, not a bot.

Parcels typically arrive 5–12 business days after dispatch, tracked. Large items ship by freight and take 3–21 business days.

Photograph the box and the item and email support within 7 days of delivery with your order number. A damaged-on-arrival item is replaced or refunded at no cost.

Yes. Shop Pay Installments is offered at checkout on eligible orders, so you can split the total into payments with no impact on the order or delivery.

Email us through the contact page with your order number. A real person reads every message and answers by email.